English (US)
Privacy Policy
Information We Collect
We may collect information you provide to us, including your name, email address, telephone number, address, apartment preferences, desired move-in date, rental application information, employment and income information, rental history, payment information, vehicle or pet information, maintenance requests, and communications with us.
When you use our websites, we and our service providers may automatically collect information such as your IP address, browser and device type, pages visited, website activity, approximate location, and information collected through cookies and similar technologies.
How We Use Your Information
We may use your information to:
● Respond to apartment inquiries and schedule tours
● Provide apartment availability and pricing information
● Process rental applications and resident screening
● Verify identity and prevent fraud
● Manage leases and resident accounts
● Process payments and maintenance requests
● Communicate with prospects and residents
● Operate and improve our websites and services
● Measure website and marketing performance
● Protect our communities, residents, employees, and systems
● Comply with legal and regulatory requirements
Service Providers and Third Parties
We use third-party companies to support our property management and leasing operations, including application and screening services, payment processing, resident portals, website hosting, communications, analytics, advertising, and other technology services.
We may provide these companies with information necessary to perform services on our behalf.
Information may also be disclosed when required by law, to protect our legal rights or the safety of others, or in connection with the sale, acquisition, financing, or management transfer of an apartment community or other business transaction.
Third-party websites and services linked from our websites have their own privacy practices. We encourage you to review their privacy policies before providing personal information.
Cookies and Online Advertising
Our websites may use cookies, pixels, analytics tools, and similar technologies to operate our websites, understand how visitors use them, remember preferences, improve our services, and measure advertising effectiveness.
Indus does not sell personal information for money. However, some privacy laws may define certain uses of advertising or analytics technologies as a “sale,” “sharing,” or “targeted advertising.”
Where required by law, you may have the right to opt out of these activities.
Text Messages
If you provide your mobile number and consent to receive text messages, Indus or an Indus community may send you messages related to your apartment inquiry, application, residency, account, or other communications covered by your consent.
SMS consent and mobile opt-in information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out or HELP for assistance where supported.
Consent to receive marketing text messages is not a condition of renting an apartment.
Data Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no electronic system or transmission can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary for our business operations, property management, legal compliance, dispute resolution, and other legitimate purposes.
Texas Privacy Rights
Texas residents may have rights under the Texas Data Privacy and Security Act (TDPSA), subject to applicable exceptions. These may include the right to:
● Access personal data we maintain about you
● Correct inaccurate personal data
● Request deletion of certain personal data
● Obtain a portable copy of certain data
● Opt out of the sale of personal data or targeted advertising
● Opt out of certain profiling activities
You may contact us using the information below to exercise an applicable privacy right. We may need to verify your identity before completing your request.
We will not discriminate against you for exercising your applicable privacy rights.
Sensitive and Fair Housing Information
Rental applications and resident services may require sensitive information for identity verification, screening, leasing, fraud prevention, or other legally permitted purposes.
Information provided in connection with a reasonable accommodation, reasonable modification, assistance animal request, or other Fair Housing matter will be used as reasonably necessary to evaluate and administer the request and comply with applicable law.
Children’s Privacy
Our websites and leasing services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through our websites without appropriate authorization.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable law. The effective date above will identify the most recent version.
Contact Us
For questions about this Privacy Policy or to submit a privacy request, contact:
Indus Communities
Houston, Texas
Website: induscommunities.com
For questions concerning your apartment, lease, or resident account, you may also contact your community management office.
Indus Communities is an Equal Housing Opportunity provider.